Natixis Tradex Solutions has put in place a complaint processing system in order to handle its clients’ complaints in accordance with applicable regulations.
A complaint is a statement of a client’s dissatisfaction with a professional service. Requests for additional information, advice, clarifications, and services are not complaints.
For any complaints concerning a service provided by Natixis Tradex Solutions, please contact the Compliance, Internal Control and Risk Department of Natixis Tradex Solutions:
By mail: 59, avenue Pierre Mendès France - CS 11438 - 75648 Paris CEDEX 13
Natixis Tradex Solutions will:
- acknowledge receipt of all complaints it receives within a maximum period of 10 business days starting from the date they were sent.
- respond to complaints within a maximum period of 2 months starting from the date they were sent.
